Please see below our opening hours over the Christmas period.
| Date | NEPP Business Unit Operating Hours | MiPermit Operating Hours |
| 01206 282316 | 0345 520 7007 | |
| 24/12/2025 | Closed | 08:00 – 16:00 |
| 25/12/2025 | Closed | Closed |
| 26/12/2025 | Closed | 10:00 – 16:00 |
| 27/12/2025 | Closed | 08:00 – 16:00 |
| 28/12/2025 | Closed | 10:00 – 16:00 |
| 29/12/2025 | Closed | 08:00 – 16:00 |
| 30/12/2025 | 10:00 – 16:00 | 08:00 – 16:00 |
| 31/12/2025 | 10:00 – 16:00 | 08:00 – 16:00 |
| 01/01/2026 | Closed | 10:00 – 16:00 |
| 02/01/2026 | 10:00 – 16:00 | 08:00 – 18:00 |
| 03/01/2026 | Closed | 08:00 – 16:00 |
Please note that while we have tried to keep our operating hours as normal as possible we will have reduced staff to allow our teams some well earned rest over the festive period. Our other services such as automated telephone payment lines, the MiPermit app, all portals and websites will still be available to all customers throughout this period to allow normal business function.