Enforcement Agents are what used to be referred to as ‘Bailiffs’. These Agents must adhere to National Standards and Government Regulations, under the Taking Control of Goods Act 2014 and Tribunals, Courts and Enforcement Act 2007
This page helps to explain our use of Enforcement Agents and where possible, direct to you important sources of further information to answer any queries you may have.
Why do we use Enforcement Agents?
If a Penalty Charge Notice (PCN) remains unpaid we will pass the unpaid debt to an Enforcement Agent for collection. This helps to strengthen the process and reduce instances of unpaid debts not being collected.
Please note that payments cannot be made directly to us if the Penalty Charge Notice is already with the Enforcement Agent.
Enforcement Agents are regulated under the ‘Taking Control of Goods: National Standards’ to ensure that they operate in a fair and consistent manner, regardless of the agency.
We currently use 3 Enforcement Agents to collect unpaid PCNs;
We also use EPC (Euro Parking Collection PLC) for foreign registered drivers that the DVLA are unable to provide details for – www.epcplc.com
The Civil Enforcement Process
CIVEA (Civil Enforcement Association) have published a very useful guide to the Civil Enforcement process that Enforcement Agents must follow:
How to make a complaint
Complaints must be directed to the relevant Enforcement Agent in the first instance. Use the links above for our Enforcement Agents and follow the advertised complaint procedures accordingly.
If you are unhappy with the response from the Agent after following their prescribed procedures, then you may contact NEPP for further investigation.
If you do have any concerns about the legitimacy of any contact you do receive, then please call us on 01206 282316 and one of our team will be happy to confirm and advise accordingly.
Please note that payments cannot be made directly to us if it is already with the Enforcement Agent.