Enforcement Agents

Enforcement Agents are what used to be referred to as ‘Bailiffs’. These Agents must adhere to National Standards and Government Regulations, under the Taking Control of Goods Act 2014 and Tribunals, Courts and Enforcement Act 2007

This page helps to explain our use of Enforcement Agents and where possible, direct to you important sources of further information to answer any queries you may have.

Why do we use Enforcement Agents?

If a Penalty Charge Notice (PCN) remains unpaid we will pass the unpaid debt to an Enforcement Agent for collection. This helps to strengthen the process and reduce instances of unpaid debts not being collected.

Please note that payments cannot be made directly to us if the Penalty Charge Notice is already with the Enforcement Agent.

Enforcement Agents are regulated under the ‘Taking Control of Goods: National Standards’ to ensure that they operate in a fair and consistent manner, regardless of the agency. 

We currently use 5 Enforcement Agents to collect unpaid PCNs;

We also use EPC (Euro Parking Collection PLC) for foreign registered drivers that the DVLA are unable to provide details for – www.epcplc.com


Please note that payments cannot be made directly to us if you have already received contact from an Enforcement Agent.

Related Links

The Civil Enforcement Process

1. Compliance Stage

When we pass over an instruction (warrant) to Jacobs, Equita or Newlyn they add £75.00 and must issue an Enforcement Notice to the debtor within 7 days of the instruction. 

We have set the time frame for the compliance stage to 21 days. This means an Enforcement Agent cannot visit the debtor until day 22, however during this time the debtor will be sent more letters, texts, emails and receive telephone calls.

If a debtor has multiple instructions outstanding £75.00 can be added to each warrant.

2. Enforcement Stage

On Day 22, an Enforcement Agent can visit the address of the debtor and a fee of £235.00 is added, this is in addition to the £75.00 ‘Compliance Stage’ fee.

£235.00 can ONLY be added once, even when multiple warrants are outstanding. An Enforcement Agent can visit the address multiple times but they cannot add any additional fees at this stage.

Enforcement Agents can now enforce on Sundays and we have agreed this can happen once a month in our areas.

3. Sale of Goods Stage

If the debt is not paid by the end of the Enforcement Stage, then possessions may be sold. This can include the debtor’s own vehicle. An additional fee of £110 can also be added to the amount owed. Additional costs for storage, auctioning, etc can also be applied but are limited and must be approved by the court.

CIVEA (Civil Enforcement Association) have published a very useful guide to the Civil Enforcement process that Enforcement Agents must follow: 

How to make a complaint

Complaints must be directed to the relevant Enforcement Agent in the first instance. Use the links above for our Enforcement Agents and follow the advertised complaint procedures accordingly.

If you are unhappy with the response from the Agent after following their prescribed procedures, then you may contact NEPP for further investigation.

If you do have any concerns about the legitimacy of any contact you do receive, then please call us on 01206 282316 and one of our team will be happy to confirm and advise accordingly.

Please note that payments cannot be made directly to us if it is already with the Enforcement Agent.

More information

Vehicle Removal

Vehicle Removal

Find out more about when vehicles may be removed by NEPP or any of its contractors.

About Us

About Us

Find out more about the Partnership and its role and responsibilities.

Policies and Procedures

Policies and Procedures

Find all of the Policies and Procedures that help us to operate effectively.